Service contents

LaToNeRu takes care of your animals at home while you are away.
And going to take for a dog walk.

Once or twice per day

We will visit your house on your behalf and take care same as usual for your pet care.
(Food preparation and feeding, Cleaning toilets, Dog walks, etc..)

Writing“the pet sitting report”after every visiting.

We will send report by email or LINE. We also take pictures of your pet during the pet sitting and send them to you.

Additional services

Free of charge for watering garden and plants or feeding to goldfish. Control air conditioner,
Open and close blinds and windows, Bringing postal mails to house from mail box.

Service flow

When you planed travel, please contact LaToNeRu and let us know when is good for you to have a meeting .

1. Step1Make a reservation

   (Please contact us, when you dicide preferred date.)
   
   Holiday travel, Business trip, Hospitalization, Work etc… when you find the schedule to be needed for pet sitting,
   Please contact us from here.
   
   We will send an astimate of pet sitting.
   
   We arrange the date of meeting for prior arrangement.
   We also meet your pet with you at home.
   
   Please prepare “duplicate key” before meeting.
   
   We’re afraid but we won’t accept your request without this meeting.
   It is very important to get a confidence for both you and us.
   It will be the first step in communicating with your pet.
   We will appreciate for your understanding.

2. Step2Have a meeting for prior arrangement and meet up with your pet.

   It’s need 1500yen (registration fee 1000yen ＋ traffic fee 500yen)
   If you have many pets, need to pay 500yen per pet.
   This is for the first time only.
   
   Please let us know about your pet, Their daily life with you, The amount of food, How to clean toilet,
   The usual dog walk trail, The way of brushing, Health condition etc…
   We ask for more details.
   
   If you are happy with the meeting, please pay the fee, We give you a receipt.
   Then we borrow your house keys and we also give a temporary receipt of your key to you.

3. Step3On The day that we take care of pets.

   We visit to your house to take care of your pet as prior meeting.
   We will check their appetite and health of the defection / urination.
   We will do brushing, play with your pet, go for a dog walk.
   
   After the pet sitting is finished, We will write and send report to let you know how your pet condition is or what we have done.

4. Step4Return the key.

   We will visit to your house to return the key on the day that had scheduled.
   At the same time, please return the temporary receipt of your key that we give.
   Or, you can get the key by the secure postal system (letter pack 360yen or letter pack plus 510yen).
   Letter pack plus is face to face mail.
   
   We need to keep your house key when we do pet sitting.
   You might feel uncomfortable or concern for it.
   We totally understand how you feel.
   So you can cancel your request after the meeting.
   When you are comfortable to ask us to take care of your pet with your confident,
   then please ask us to do pet sitting.